{"id":22,"date":"2025-07-06T20:07:03","date_gmt":"2025-07-06T20:07:03","guid":{"rendered":"https:\/\/www.exclusiveflorence.it\/?page_id=22"},"modified":"2025-07-06T20:07:37","modified_gmt":"2025-07-06T20:07:37","slug":"terms-of-service-refund-policy","status":"publish","type":"page","link":"https:\/\/www.exclusiveflorence.it\/it\/terms-of-service-refund-policy\/","title":{"rendered":"Terms of Service &#038; Refund Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\" data-start=\"283\" data-end=\"338\">Termini di Servizio e Politica di Rimborso<\/h2>\r\n<h4 data-start=\"340\" data-end=\"545\">Benvenuti su <em data-start=\"351\" data-end=\"373\">ExclusiveFlorence.it<\/em>!<\/h4>\r\n<p data-start=\"340\" data-end=\"545\">Prima di prenotare la tua esperienza unica a Firenze, ti invitiamo a leggere con attenzione le nostre condizioni. <br \/>Sono pensate per essere semplici, chiare e trasparenti \u2014 proprio come le nostre esperienze.<\/p>\r\n<h4>1. Cosa include il nostro servizio \u201cPersonal Experience\u201d<\/h4>\r\n<p data-start=\"174\" data-end=\"300\">Le nostre attivit\u00e0 curate nei dettagli sono pensate per chi cerca esperienze autentiche in piccoli gruppi a Firenze. Puoi scegliere tra:<\/p>\r\n<ul>\r\n<li data-start=\"304\" data-end=\"420\"><strong data-start=\"304\" data-end=\"320\">Tour Guidato<\/strong>: Passeggiate private con una guida locale appassionata, alla scoperta di luoghi d\u2019arte e botteghe artigiane.<\/li>\r\n<li data-start=\"423\" data-end=\"517\"><strong data-start=\"423\" data-end=\"442\">Lezioni su Misura<\/strong>: Esperienze di apprendimento personalizzate con artigiani esperti e insegnanti specializzati.<\/li>\r\n<li data-start=\"520\" data-end=\"649\"><strong data-start=\"520\" data-end=\"544\">Esperienze Uniche<\/strong>: Laboratori pratici e incontri culturali dove potrai creare il tuo esclusivo souvenir fiorentino.<\/li>\r\n<\/ul>\r\n<p data-start=\"982\" data-end=\"1084\">Tutte le esperienze sono riservate a un massimo di <strong data-start=\"1013\" data-end=\"1044\">piccoli gruppi (massimo 6\u20138 persone)<\/strong> , per vivere un\u2019esperienza pi\u00f9 intima e piacevole.<\/p>\r\n<h4 data-start=\"1091\" data-end=\"1119\">2. Prenotazione e Pagamento<\/h4>\r\n<ul>\r\n<li data-start=\"1122\" data-end=\"1171\">Le prenotazioni possono essere effettuate tramite il nostro sito web o via email.<\/li>\r\n<li data-start=\"1174\" data-end=\"1255\">Una volta confermata la tua partecipazione, ti invieremo un link sicuro <strong data-start=\"1225\" data-end=\"1252\">per il pagamento tramite Stripe.<\/strong>.<\/li>\r\n<li data-start=\"1258\" data-end=\"1341\"><strong data-start=\"1258\" data-end=\"1294\">\u00c8 richiesto il pagamento completo in anticipo.<\/strong> per confermare la tua prenotazione \u2014 non \u00e8 richiesto alcun acconto.<\/li>\r\n<li data-start=\"1344\" data-end=\"1428\">La tua prenotazione sar\u00e0 definitiva una volta ricevuto il pagamento. Riceverai tutti i dettagli via email e WhatsApp dalla nostra Segreteria.<\/li>\r\n<\/ul>\r\n<h4 data-start=\"1435\" data-end=\"1470\">3. Devi cancellare? Nessun problema<\/h4>\r\n<ul>\r\n<li data-start=\"1473\" data-end=\"1586\">Devi cancellare almeno <strong data-start=\"1480\" data-end=\"1508\">24 ore prima<\/strong> della tua Experience, e noi ti daremo <strong data-start=\"1547\" data-end=\"1562\">un completo rimborso di quanto pagato<\/strong> -- nessuna spiegazione \u00e8 richiesta.<\/li>\r\n<li data-start=\"1589\" data-end=\"1740\">Se tu cancelli <strong data-start=\"1603\" data-end=\"1636\">con meno di 24 ore di anticipo<\/strong> oppure non ti presenti, non potremo offrirti un rimborso \u2014 l\u2019esperienza e la guida ti staranno gi\u00e0 aspettando.<\/li>\r\n<li data-start=\"1743\" data-end=\"1813\">Vuoi <strong data-start=\"1751\" data-end=\"1765\">spostare la data<\/strong>? Scrivici pure via email \u2014 saremo felici di aiutarti, se possibile!<\/li>\r\n<\/ul>\r\n<h4 data-start=\"1820\" data-end=\"1836\">4. Rimborsi<\/h4>\r\n<ul>\r\n<li data-start=\"1839\" data-end=\"1924\">Se hai diritto al rimborso, l\u2019importo ti verr\u00e0 restituito <strong data-start=\"1877\" data-end=\"1904\">sulla stessa carta di credito utilizzata per il pagamento.<\/strong> Stai sicuro !<\/li>\r\n<li data-start=\"1927\" data-end=\"1997\">I rimborsi vengono elaborati <strong data-start=\"1949\" data-end=\"1968\">entro 48 ore<\/strong> dal tuo avviso di cancellazione.<\/li>\r\n<\/ul>\r\n<h4 data-start=\"2004\" data-end=\"2047\">5. Cancellazioni da parte di ExclusiveFlorence<\/h4>\r\n<p data-start=\"2048\" data-end=\"2090\">A volte potremmo dover annullare a causa di:<\/p>\r\n<ul>\r\n<li data-start=\"2093\" data-end=\"2150\"><strong data-start=\"2093\" data-end=\"2117\">Numero insufficiente di partecipanti<\/strong> ChatGPT ha detto:\n(numero minimo di partecipanti: 6 persone)<\/li>\r\n<li data-start=\"2153\" data-end=\"2323\"><strong data-start=\"2153\" data-end=\"2174\">Eventi imprevisti<\/strong> come scioperi, malattie o condizioni meteorologiche avverse<br data-start=\"2208\" data-end=\"2211\" \/>Se ci\u00f2 dovesse accadere, ti informeremo <strong data-start=\"2247\" data-end=\"2279\">con almeno di 24 ore di anticipo<\/strong> e ti offriremo <strong data-start=\"2296\" data-end=\"2311\">un completo rimborso di quanto pagato<\/strong> immediatamente.<\/li>\r\n<\/ul>\r\n<h4 data-start=\"2330\" data-end=\"2369\">6. In ritardo o non puoi partecipare?<\/h4>\r\n<ul>\r\n<li data-start=\"2372\" data-end=\"2432\">Se sei in ritardo, cercheremo di contattarti telefonicamente o via WhatsApp.<\/li>\r\n<li data-start=\"2435\" data-end=\"2567\">Se tu <strong data-start=\"2442\" data-end=\"2476\">non arrivi entro 15 minuti<\/strong> dall\u2019orario di inizio previsto, l\u2019esperienza sar\u00e0 considerata persa e <strong data-start=\"2546\" data-end=\"2564\">non rimborsabile.<\/strong>.<\/li>\r\n<li data-start=\"2570\" data-end=\"2684\">Detto ci\u00f2, se \u00e8 successo qualcosa di serio, faccelo sapere. Quando possibile, ti offriremo una data alternativa o un\u2019altra attivit\u00e0.<\/li>\r\n<\/ul>\r\n<h4 data-start=\"2691\" data-end=\"2733\">7. Accessibilit\u00e0, Sicurezza e Assicurazione<\/h4>\r\n<ul>\r\n<li data-start=\"2736\" data-end=\"2848\">Le nostre esperienze prevedono <strong data-start=\"2760\" data-end=\"2788\">passeggiate a piedi per la citt\u00e0<\/strong>, quindi i partecipanti devono essere in grado di camminare per alcuni chilometri.<\/li>\r\n<li data-start=\"2851\" data-end=\"2947\">Noi <strong data-start=\"2857\" data-end=\"2877\">non facciamo uso di auricolari<\/strong> \u2013 le guide parlano direttamente ai partecipanti, quindi ti chiediamo di restare vicino e prestare attenzione.<\/li>\r\n<li data-start=\"2950\" data-end=\"3097\">Ti ricordiamo che non <strong data-start=\"2966\" data-end=\"3003\">forniamo copertura assicurativa<\/strong> per incidenti, infortuni o perdite personali durante l\u2019esperienza. Consigliamo di munirsi di un\u2019assicurazione di viaggio.<\/li>\r\n<\/ul>\r\n<h4 data-start=\"3104\" data-end=\"3132\">8. Fatturazione<\/h4>\r\n<ul>\r\n<li data-start=\"3135\" data-end=\"3202\">Siamo felici di emettere una fattura \u2014 ti baster\u00e0 farne richiesta al momento della prenotazione.<\/li>\r\n<li data-start=\"3135\" data-end=\"3202\">La tua fattura ti verr\u00e0 inviata via email <strong data-start=\"380\" data-end=\"432\">entro 72 ore dal termine dell\u2019esperienza.<\/strong>.<\/li>\r\n<\/ul>\r\n<h4>9. Contatti<\/h4>\r\n<p>Per qualsiasi domanda o richiesta di assistenza, contattaci:<\/p>\r\n<ul>\r\n<li data-start=\"3253\" data-end=\"3279\">\ud83d\udce7 Email: <a href=\"mailto:info@exclusiveflorence.it\">info@exclusiveflorence.it<\/a><\/li>\r\n<li data-start=\"3284\" data-end=\"3316\">\u260e Telefono: +39\u00a0338 709 7456<\/li>\r\n<li data-start=\"3321\" data-end=\"3363\">\ud83c\udfdb Sede Legale: EAS srl for Exclusive Florence Experience | Via del Pantano 40, 52100 Arezzo, Italy | p.i. IT02197590512<\/li>\r\n<li data-start=\"3368\" data-end=\"3429\">\ud83d\udce8 PEC (per clienti con residenza in Italia): <a href=\"mailto:easervicesrl@pec.it\">easervicesrl@pec.it<\/a><\/li>\r\n<\/ul>\r\n<h4 data-start=\"3436\" data-end=\"3487\">10. I tuoi diritti come consumatore (Regolamenti UE)<\/h4>\r\n<p data-start=\"3488\" data-end=\"3664\">Se sei residente nell\u2019 <strong data-start=\"3509\" data-end=\"3527\">Unione Europea<\/strong>, hai diritto a informazioni trasparenti e condizioni eque secondo il <strong data-start=\"3598\" data-end=\"3643\">Direttiva sui Diritti dei Consumatori dell\u2019Unione Europea (2011\/83\/UE)<\/strong>.<\/p>\r\n<p data-start=\"3488\" data-end=\"3664\">Ti ricordiamo che:<\/p>\r\n<ul>\r\n<li data-start=\"3667\" data-end=\"3884\">I nostri servizi sono considerati <strong data-start=\"3695\" data-end=\"3740\">\u201cattivit\u00e0 del tempo libero con data specifica\u201d<\/strong>e, ai sensi dell\u2019Articolo 16 della direttiva, <strong data-start=\"3781\" data-end=\"3851\">il diritto di recesso (periodo di ripensamento di 14 giorni) non si applica<\/strong> una volta che la prenotazione \u00e8 stata confermata.<\/li>\r\n<li data-start=\"3887\" data-end=\"3989\">Tuttavia, la nostra <strong data-start=\"3900\" data-end=\"3931\">politica di cancellazione entro 24 ore<\/strong> garantisce comunque flessibilit\u00e0 e tutela per te.<\/li>\r\n<li data-start=\"3992\" data-end=\"4165\">Agiamo sempre in conformit\u00e0 con <strong data-start=\"4019\" data-end=\"4047\">il Regolamento (UE) 2018\/302<\/strong> sulla non discriminazione basata su nazionalit\u00e0 o residenza. Tutti pagano lo stesso prezzo e usufruiscono delle medesime condizioni.<\/li>\r\n<\/ul>\r\n<h4 data-start=\"4172\" data-end=\"4298\">Grazie per aver scelto ExclusiveFlorence.<\/h4>\r\n<h5 data-start=\"4172\" data-end=\"4298\"><em>Non vediamo l\u2019ora di darti il benvenuto a Firenze e condividere con te qualcosa di davvero speciale!<\/em><\/h5>","protected":false},"excerpt":{"rendered":"<p>Terms of Service &amp; Refund Policy Welcome to ExclusiveFlorence.it! Before booking your unique Florentine adventure, please take a moment to read our terms. They&#8217;re designed to be simple, fair, and transparent \u2014 just like our experiences. 1. What\u2019s Included in Our \u201cPersonal Experience\u201d Services Our curated activities are designed for travelers seeking authentic, small-group experiences [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":12,"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Terms of Service &amp; Refund Policy Welcome to ExclusiveFlorence.it! Before booking your unique Florentine adventure, please take a moment to read our terms. They&#039;re designed to be simple, fair, and transparent \u2014 just like our experiences. 1. 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